Frequently Asked Questions

Frequently Asked Questions - Winter Gardens Blackpool

Welcome to the Frequently Asked Questions page for Winter Gardens Blackpool! We understand that planning your visit or booking tickets for an event may come with some questions. To ensure your experience with us is as seamless as possible, we have compiled a list of answers to common queries regarding tickets, online accounts, opening hours, and more.

Whether you’re a first-time visitor or a returning guest, this page aims to provide you with the necessary information to make your visit to Winter Gardens Blackpool both enjoyable and hassle-free. So go ahead, browse through our FAQs, and if you still have any unanswered questions, don’t hesitate to reach out to our friendly team for further assistance. We’re here to help make your Winter Gardens experience truly exceptional.

Ticket information

There are 3 ways to book tickets, online, in person at our box office or over the phone.

Online ticket booking links can be found on the Winter Gardens website.

The Winter Gardens Box Office is located on Church Street and is open daily.  Opening times can be found on the Winter Gardens website.

Telephone bookings can be made by calling 0844 770 0593.  Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge.

When purchasing new tickets from the Winter Gardens Blackpool website, you will be required to create an online account, if you have previously purchased tickets, an account will already exist, to access your account, follow the steps below… 

Go to the ‘My Account’ section of our website, enter your email address and password.  If you have forgotten your password select ‘Forgotten Password’.

If you have not booked a ticket previously: Go to the ‘My Account’ section of the website, select ‘Register Now’ and create an account.

No, when booked online tickets are available as eTickets or print at home. When you book in person at the Box Office you also have the option to receive printed tickets.

Yes, your existing ticket will remain valid for the event you are due to attend, you will use this to gain entry to the event.

If you require any assistance with your Ticketmaster ticket you can contact Ticketmaster via their app or website.  More Ticketmaster help information can be found on their site.

For all tickets booked after Thursday 19 May 2022, enquiries are to be directed to Winter Gardens Blackpool.

Where a concession rate is advertised these are available for children aged 15 and under, and adults aged 60 and over.

The Blackpool Transport Tickets are exclusively discounted tickets for Winter Gardens Blackpool customers.  Each ticket covers the cost of return travel from any stop to the venue and back again. Blackpool Transport will accept an eTicket, printed ticket or Mobile Ticket on their transport network.

The Blackpool Transport Tickets are available to purchase while booking your event tickets online, over the phone or in person at the Box Office.
Online you will automatically be asked if you would like to add Transport Tickets to your basket if they are available on your selected event.
If you have already purchased your ticket, please use the ‘What’s On’ area of this website to navigate to the event you are attending; if Blackpool Transport Tickets are available there will be a link to book near the bottom of the event page.

The Blackpool Transport Tickets are for customers who have purchased a ticket to an eligible event at the Winter Gardens Blackpool.  A Blackpool Transport Ticket can only be used in conjunction with a Winter Gardens Blackpool event ticket.

The Blackpool Transport Tickets can only be used in conjunction with a Winter Gardens Blackpool event ticket and can only be used on the date you are attending the event.
Blackpool Transport Staff may ask to see both the Transpot Ticket and your event ticket.

Venue Information

The venue opening hours can be found here

The core operational hours of the Box Office are 11.00am – 3.00pm, these hours may be extended dependent on show days and events within the venue. Booking is available via our website 24/7 and can be accessed here.

This varies show to show, but latecomers can usually be admitted at a suitable gap within the performance.

Customers may take (cold) food and drink into the venue maintained in a suitable container. Hot food and alcohol purchased off the property is not permitted within any of our venues.

The Winter Gardens does not have on-site public parking, but there are many situated nearby the venue, such as the Houndshill car park. Open air, ground level parking is also available on the corner of Adelaide Street and Alfred Street approx 200m from the Church Street entrance. There is also limited metered street-parking available close-by.

Safety & security

ticket information

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